Terms of Service

1. The agreement

These Terms of Service govern your use of the services provided by CallCooky LLC, a Wyoming limited liability company at 30 N Gould St, Ste N, Sheridan, WY 82801, USA (“CallCooky”, “we”). By subscribing to a plan or using our services, you (“Client”, “you”) agree to these terms.

Our Privacy Policy and Refunds & Cancellation Policy form part of this agreement.

2. What we provide

CallCooky designs, builds, hosts, and operates AI voice agents for service businesses in the United States. Our agents answer inbound calls, place outbound calls and follow-ups, qualify callers, book appointments into your calendar, and hand off to your team when a human is needed.

The build and setup of your agent — script, voice, and connection to your calendar and CRM — is included in your monthly plan. Where a workflow requires unusually custom engineering, we will tell you before you commit.

3. Plans, minutes & overage

Plans are sold in monthly talk-minute allowances, priced in US dollars (USD), as published on our Pricing page.

• A “minute” means live talk time between a caller and your agent. Ringing, voicemail drops, and calls that never connect do not count against your allowance.
• We will flag your usage before you reach your limit and you may move up a plan at any time.
• We will not cut your calls off mid-month without speaking to you first.
• You may move up or down between plans. Changes apply from your next billing date, with no penalty in either direction.

4. Billing & auto-renewal

• Fees are billed monthly in advance in US dollars via our payment processor, Stripe.
• Your subscription renews automatically each month on your renewal date until you cancel.
• There is no setup fee and no minimum term beyond the first month.
• If a payment fails, we will contact you. Continued non-payment may result in suspension or termination of the service.
• We may change our prices with at least 30 days’ notice by email. Changes never apply to a period you have already paid for.

5. Cancellation

Every plan is month to month. You may cancel at any time by emailing mussab@callcooky.com.

Your agent stays live through the end of the period you have already paid for. See the Refunds & Cancellation Policy for full detail.

6. Refunds

Monthly fees are billed in advance and are not pro-rated on cancellation — you keep the service for the period already paid. If an agent is not performing as agreed, contact us first: we will fix it, or refund the affected month. Our full policy is on the Refunds & Cancellation page.

7. Your responsibilities

• Caller consent and notice. You are responsible for providing any caller notice and obtaining any consent required by law in the places you operate, including two-party-consent states. We will add a recording disclosure to your agent’s greeting on request.
• Outbound calling. You are responsible for ensuring any list you ask us to call complies with the TCPA, applicable do-not-call rules, and any other law that governs your outreach.
• Accurate configuration. You are responsible for the accuracy of the business information, pricing, and availability you give us to put into the agent.
• Account access. You are responsible for the credentials and integrations you connect, and for keeping them secure.

8. Acceptable use

You may not use our services to place unlawful, deceptive, harassing, or fraudulent calls; to impersonate a government body or another business; to conduct robocalling campaigns that violate applicable law; or to handle call types we have told you the service is not suitable for. We may suspend service immediately for a breach of this section.

Our agents are not a substitute for emergency services. They must not be configured as the answering point for 911 or any other emergency line.

9. SMS messaging terms

If you opt in, for example by ticking the SMS consent box on our contact form, CallCooky LLC will send you text messages about your enquiry and your account, such as replies to your enquiry, appointment and booking confirmations, reminders, and service or billing updates. We do not send marketing texts under this program.

Marketing texts (separate program): if you separately opt in, for example by ticking the marketing consent box on our contact form, CallCooky LLC may also send you marketing texts about offers, product updates and demos. Frequency varies. The cost, STOP, HELP and support terms below apply to both programs, and replying STOP ends marketing texts.

• Message frequency: varies, based on your enquiry and account activity.
• Cost: message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: reply STOP to any message to stop receiving texts. We will send one confirmation and then no more messages unless you opt in again.
• Help: reply HELP to any message for help.
• Support contact: email mussab@callcooky.com or call +1 (512) 842-0547.

Consent to receive text messages is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. We handle your mobile number as described in our Privacy Policy, and we do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

10. Availability & support

We aim for high availability but do not guarantee uninterrupted service. The voice stack depends on third-party telephony, speech, and model providers, and outages at those providers can affect your agent.

Support is included in every plan; priority support is included on the plans where our Pricing page says so. We respond to support enquiries within one business day.

11. Intellectual property

We retain ownership of our platform, tooling, prompts, and the general know-how used to build voice agents. You retain ownership of your business data, your brand, your customer records, and the call recordings and transcripts belonging to your account.

You grant us the licence needed to process that material in order to operate the service for you.

12. Confidentiality

Each party will keep the other’s non-public business information confidential and use it only to perform or receive the service, except where disclosure is required by law.

13. Disclaimers & limitation of liability

The service is provided “as is”. AI voice agents can mishear, misunderstand, or respond imperfectly. You are responsible for reviewing bookings and outcomes that matter to your business.

To the maximum extent permitted by law, CallCooky is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or business. Our total aggregate liability arising out of or relating to this agreement is limited to the fees you paid us in the three months before the event giving rise to the claim.

14. Suspension & termination

You may cancel as described in section 5. We may suspend or terminate the service for non-payment, for a breach of the acceptable use section, or where we are required to by law or by a provider in our supply chain. Where practical we will give you notice and an opportunity to fix the problem first.

On termination we will, on request, provide a reasonable export of your call records before deleting them in line with our Privacy Policy.

15. Governing law

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Wyoming have exclusive jurisdiction over any dispute arising from this agreement.

16. Changes to these terms

We may update these terms as the service changes. We will revise the “Last updated” date above and, for material changes affecting existing clients, give notice by email. Continuing to use the service after a change takes effect means you accept the revised terms.