Refunds & Cancellation

1. The short version

• Every plan is month to month. There is no minimum term beyond the first month and no cancellation penalty.
• There is no setup fee on any plan.
• Cancel by email, ideally at least 5 days before your renewal date.
• Monthly fees are billed in advance and are not pro-rated — you keep the service until the end of the period you paid for.
• If the agent is not performing as agreed, we will fix it or refund the affected month.

2. How to cancel

Email mussab@callcooky.com from the address on your account and tell us you would like to cancel. You can also call +1 (512) 842-0547.

We confirm every cancellation in writing. If you do not receive a confirmation from us within one business day, assume we did not get it and contact us again — do not rely on an unanswered email.

3. Notice period

If your cancellation reaches us fewer than 5 days before renewal, that month’s payment may already be in motion. In that case the charge stands, your agent stays live for the month you paid for, and the subscription ends at the end of that period. There is no penalty and nothing further to pay.

4. What happens after you cancel

• Your agent keeps answering calls until the end of the period you have already paid for.
• We stop all future billing immediately — you will not be charged again.
• On request, we will export your call records, transcripts, and booking history before we delete them.
• You can come back later. We keep your configuration for a reasonable period so a restart does not mean rebuilding from scratch.

5. Refunds

Monthly fees are billed in advance for the month ahead and are not pro-rated on cancellation. When you cancel, you keep full access to the service for the period you have already paid for, so the fee is not refunded.

There is no setup fee on any plan, so there is nothing to refund on that score.

Where we do issue a refund, it goes back to the original payment method via Stripe and typically appears within 5–10 business days, depending on your bank.

6. If the agent is not performing

This is the part that matters most. If your agent is not doing what we agreed — mishandling calls, failing to book, or not working at all — contact us first.

• Email mussab@callcooky.com or call +1 (512) 842-0547.
• We respond within one business day.
• We will investigate and fix the problem, or, if we cannot fix it, refund the affected month.

We would much rather fix a broken agent than keep a fee you are unhappy about.

7. Changing plans

You can move up or down a plan at any time as your call volume shifts. Changes take effect from your next billing date and there is no penalty in either direction.

If you are about to exceed your minutes, we will flag it before you hit the limit. We will not cut your calls off mid-month without talking to you first.

8. Before you file a dispute

A chargeback filed without contacting us first takes weeks to resolve and costs both sides time. Give us one business day to put it right; if we cannot, we will tell you plainly.