● Case Studies

Real Agents. Real Call Volume.

Three AI voice agents we built and run for clients in healthcare, mental health and a creative agency. What each business needed, what the agent does on every call, and what changed.

Healthcare, diagnostic testingItaly, 5 regions

Healthcare group in Italy · built with IMHTP

200,000+ patient calls, answered in Italian

Built with our partner IMHTP for a healthcare group operating across five regions of Italy. The AI voice agent books, reschedules and cancels appointments and answers patient questions, and it has been live in production for over 1.5 years.

calls handled
200,000+
booking rate, client confirmed
+30%
regions of Italy
5
live in production
1.5+ yrs

The problem

Patients faced long hold times, many calls went unanswered, and front desk staff were overloaded with routine booking and information calls.

What we built

Together with IMHTP we built an Italian-language AI voice agent that answers every patient call, manages appointments end to end and passes the call to staff when it can't resolve the request.

The result

The agent has handled more than 200,000 patient calls, measured from the group's call logs. Hold times and missed calls are no longer a bottleneck, and the client confirmed a 30% increase in its booking rate.

On every call, the agent

  • Books, reschedules and cancels appointments
  • Answers questions about tests and test preparation
  • Gives opening hours and location information
  • Routes the call to staff when it can't resolve the request
  • Speaks Italian with patients

Mental health, therapy practiceUnited States

Growth EP

After-hours intake for a mental health practice

Growth EP is a US mental health practice. Its AI voice agent picks up after hours and whenever the front desk can't get to the phone, so new clients are never sent to voicemail.

and busy-desk calls answered
After hours
for new clients, start to finish
Intake
straight with a therapist
Booked

The problem

People reaching out for therapy often call outside office hours or while the front desk is busy. A missed call can mean a person who needed help never calls back.

What we built

An AI voice agent that answers after hours and catches overflow calls from the front desk. It speaks with warmth and empathy, takes new clients through intake and books them with a therapist.

The result

Callers reach a voice that listens, even after hours or when the desk is busy. New clients are taken through intake and booked with a therapist on that first call, instead of waiting for a callback.

On every call, the agent

  • Answers after-hours and overflow calls
  • Takes new clients through intake
  • Books appointments with the right therapist
  • Answers questions about the practice and its services
  • Speaks with empathy and a calm, patient tone

CallCooky built us an AI voice agent that callers feel genuinely heard by. It covers our after-hours and busy-desk calls, handles intake and books new clients with our therapists. A great team to work with on AI automation.

MartinFounder, Growth EP

Creative agency, book cover designUnited States

Book Cover Hub

An intake agent that preps every project call

Book Cover Hub is a creative agency that designs book covers for authors. Its AI onboarding agent answers when the team can't, explains the services and collects each new client's project details before the setup meeting.

calls answered when the team is busy
Overflow
done before the setup meeting
Intake
on services and process
Q&A

The problem

Authors called at all hours with questions and new projects. When the team was busy, leads waited, and setup meetings started with basic questions instead of the creative work.

What we built

An AI intake and onboarding agent that takes calls whenever the team is unavailable, answers questions about the agency's services and gathers what the client needs, so the designer walks into the setup meeting fully briefed.

The result

No new project waits on a callback, and setup meetings start from a complete brief rather than a blank page.

On every call, the agent

  • Answers calls the team can't pick up
  • Answers questions about services and process
  • Collects the client's project details and requirements
  • Prepares a brief before the setup meeting is booked

Want results like these?

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